Privacy policy

Who we are

Lighthouse Lighting ("we," "us," "our") is a New Zealand-based business. Our showroom operates as Accent Lighting at 829 Colombo Street, Christchurch Central City. This policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.

Information we collect

When you shop with us, we collect:

•       Contact information: name, email address, phone number, shipping and billing address

•       Order information: items purchased, payment details (processed securely by Shopify Payments — we don't see or store your full card number)

•       Communication: messages you send us via email, contact form, or phone

•       Website usage: pages visited, products viewed, browser type, IP address (collected via Shopify analytics and cookies)

 

How we use your information

•       To process and fulfil your orders

•       To communicate with you about orders, returns, and enquiries

•       To send marketing emails — only if you've opted in (you can unsubscribe anytime)

•       To improve our website and shopping experience

•       To comply with legal obligations (e.g., GST records, consumer protection)

 

Who we share your information with

We share your information only with parties necessary to fulfil your order or run our business:

•       Shopify (our e-commerce platform) — for order processing and storage

•       Shopify Payments and PayPal — for secure payment processing

•       Couriers and shipping carriers — to deliver your order

•       Suppliers — for products that ship directly from a supplier (only the address and contact details required for delivery)

•       Email marketing platforms — only if you've opted in to marketing

 

We do not sell your personal information to third parties.

Cookies

Our website uses cookies to remember your cart, keep you logged in, and understand how customers use the site. You can disable cookies in your browser settings, but parts of the site may not work correctly without them.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

•       Access the personal information we hold about you

•       Request corrections if any information is inaccurate

•       Request deletion of your information (subject to legal obligations to retain order records)

•       Withdraw consent for marketing communications at any time

 

To exercise any of these rights, contact us at admin@lighthouse.nz.

Data security

We use Shopify's secure infrastructure, which is PCI-DSS Level 1 compliant. Payment information is encrypted and never stored on our systems. We take reasonable steps to protect your information from unauthorised access, but no system is completely secure — please use a strong password for your account if you create one.

Changes to this policy

We may update this policy from time to time. The most current version will always be available on this page.

Contact

If you have questions about this privacy policy or how we handle your information, contact us at admin@lighthouse.nz or 03 377 7206.