Our Refunds and Returns Policy

Some fully priced items may be eligible for refund. However, this does not apply to custom made items, items that have been bought in direct from Europe for you, or any sale items.

If eligible, our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Please call us on 03-3777-206 to discuss any questions you have.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please note:

Only regular priced items may be refunded. Sale items cannot be refunded.

Any order that has been custom made, or shipped direct from Europe for you cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us on 03-3777-206.

Shipping returns

To return your product, you should mail your product to: 829 Colombo street, Christchurch.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at 03-3777-206 for questions related to refunds and returns.